Terms & Conditions

These terms apply to purchases from Bużżieqa Ħamra. Please read them together with our Delivery & Returns and Privacy policies before placing an order.

Orders and payment

Website orders must be paid in full at the time of purchase. Once you place an order, you will receive a confirmation email.

Prices are displayed in euros. Applicable delivery charges and the total amount payable are shown at checkout before you complete your purchase.

Please check your order details, contact information and delivery address carefully before purchasing. If you notice an error, contact us as soon as possible.

Custom orders

For bespoke commissions arranged directly with us, the design, price and expected preparation time will be agreed before work begins.

A 50% deposit is required before production begins, with the remaining balance payable before delivery or any agreed collection.

If you request cancellation of a bespoke commission, any amount retained will reflect reasonable costs incurred and work already completed, subject to your statutory rights.

Please check any names, dates, wording and other personalisation details carefully. Changes requested after work has started may involve additional charges, which will be agreed with you before proceeding.

Handmade products

Our sewn products are individually handmade, and embroidery is stitched by hand. Baby grows are sourced garments that we individually hand embroider.

Small variations in stitching, dimensions and appearance may occur between pieces. Colours may also appear differently on different screens. These natural variations do not affect your rights if a product is faulty or does not match its description.

Please follow the care instructions provided with your product.

Preparation time

Please allow 2–3 weeks for your order to be prepared before delivery or dispatch, unless a different timeframe has been agreed with you.

If you need your order for a particular date, contact us before purchasing so we can confirm whether your request can be accommodated.

Delivery

Delivery in Malta costs €5 per order. Once your order is ready, we will contact you to arrange delivery. Deliveries take place in the evenings, with flexible times available on Saturdays and Sundays.

Delivery to Gozo costs €10 per order and is carried out by MaltaPost courier.

Available international destinations and shipping charges are shown at checkout. International delivery times vary by destination and are separate from the preparation time.

Please read our Delivery & Returns policy for further information.

Customs and import charges

Orders delivered outside the European Union may be subject to customs duties, import taxes or handling fees imposed by the destination country. These charges are the customer’s responsibility unless expressly included in the amount paid at checkout.

Delivery problems

If an incorrect or incomplete address was provided, additional costs may apply where an order needs to be resent.

Delivery estimates may be affected by courier delays or circumstances beyond our control. If your order is delayed, lost or damaged, contact buzzieqa.hamra@gmail.com so we can investigate and arrange an appropriate solution. This does not affect your statutory rights.

Returns and cancellations

Personalised products and items made to your specific requirements are excluded from change-of-mind returns.

For standard, non-personalised products, you have 14 days from delivery to notify us that you wish to cancel your purchase.

Our Delivery & Returns policy explains the return procedure, return costs and refunds. These terms do not limit your rights if an item is faulty, damaged or not as described.

Privacy

Our Privacy & Cookies policy explains how we collect and use personal information when you visit our website, place an order or contact us.

Questions and complaints

For questions or complaints about your purchase, email buzzieqa.hamra@gmail.com with your order details and a description of the issue.

Changes to these terms

We may update these terms from time to time. The terms applicable to your purchase are those in place when you order. Later changes will not alter an existing order unless agreed with you.

Nothing in these terms excludes or limits your statutory consumer rights.