Privacy Policy


Bużżieqa Ħamra respects your privacy. This policy explains how personal information is collected and used when you visit www.buzzieqahamra.com, place an order or contact us.

Bużżieqa Ħamra is operated by Rebecca Calleja, who is responsible for the personal information described in this policy. For privacy-related questions or requests, contact buzzieqa.hamra@gmail.com.


Information we collect

When you place an order or contact us, we collect information needed to handle your request. This may include your name, email address, telephone number, billing and delivery addresses, order details and correspondence.

For personalised products, this may also include names, dates, photographs or other details you provide for the design.

Our website is hosted by Squarespace. It may collect technical information such as your IP address, browser and device details, and information about how you use the website.

Payment information is processed by the payment provider you choose at checkout.


How and why we use your information

We use your information to:

  • Prepare and fulfil orders, including personalised designs.

  • Arrange delivery and communicate about your purchase.

  • Respond to enquiries and provide customer support.

  • Maintain records required by law.

  • Operate and protect our website.

We process order information because it is necessary to fulfil our contract with you, or to take steps you request before placing an order. We maintain legally required records to comply with our legal obligations. For general enquiries and website security, we rely on our legitimate interests in running our business and assisting customers.

Where processing requires consent, such as non-essential tracking cookies, you may withdraw that consent at any time.

Information required to process and deliver your order must be provided for us to complete your purchase.


Newsletter

If you subscribe to our newsletter, we use your email address to send product launch announcements and updates about Bużżieqa Ħamra. We do this with your consent. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting buzzieqa.hamra@gmail.com.


Who receives your information

Relevant personal information is shared with Squarespace to operate our online store and with Stripe or PayPal, depending on the payment method selected, to process your payment.

Deliveries within Malta are carried out directly by Bużżieqa Ħamra. For deliveries to Gozo, we use MaltaPost courier and share the recipient’s name, delivery address and any contact details needed to deliver the parcel. Read the privacy policies: Stripe, Paypal, MaltaPost.

We may also disclose information where required by law.

Some providers may process information outside the European Economic Area, including in the United States. Information about Squarespace’s international transfers and safeguards is available in its Privacy Policy⁠.

How long we keep information

We retain information for as long as needed to fulfil orders, provide support and resolve related issues. Accounting and transaction records are retained for the periods required by applicable law. Relevant records may be kept longer where necessary to handle a dispute or legal claim.

Cookies

Cookies are small files stored on your device. Necessary cookies support functions such as website security, your shopping basket and checkout.

Squarespace provides the cookies used to support this website. Necessary cookies help the website function securely, including shopping basket and checkout features. With your consent, Squarespace analytics and performance cookies help us understand website traffic and visitor activity.

Details of Squarespace’s cookies, including their names, purposes and durations, are available in Squarespace’s cookie documentation.

You can accept all cookies, decline non-essential cookies or select your preferences using our cookie banner. You can change or withdraw your consent at any time through the “Cookie Preferences” button on our website. Necessary cookies remain active to support essential website functions.


Your rights

Depending on the circumstances, you may request access to, correction or deletion of your personal information. You may also request restriction of processing, object to certain processing or request a portable copy of your information.

To exercise your rights, email buzzieqa.hamra@gmail.com.

You may lodge a complaint with Malta’s Information and Data Protection Commissioner⁠.


Updates

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.