Delivery & Returns

Preparation time

Each piece is handmade to order. Please allow 2–3 weeks for your order to be prepared before delivery or dispatch.

If you need your order for a particular date, please contact us before purchasing. We will do our best to accommodate your request, but availability must be confirmed.

Delivery in Malta

Delivery costs €5 per order.

Once your order is ready, we will contact you to arrange a convenient delivery time to your address. Deliveries take place in the evenings, with flexible times available on Saturdays and Sundays.

Delivery to Gozo

Delivery costs €10 per order.

Once your order is ready, it will be dispatched via MaltaPost courier and delivered to your address.

International delivery

Available destinations and shipping charges are shown at checkout.

Orders are carefully packaged and dispatched from Malta. Delivery times vary by destination and are separate from the preparation time.

Orders shipped outside the European Union may be subject to customs duties, import taxes or handling fees. These charges are the customer’s responsibility and are not included in the purchase price or shipping cost.

Please ensure your delivery address is correct before completing your purchase. Additional delivery costs may apply if an order needs to be resent because an incorrect or incomplete address was provided.

If there is a problem with your delivery, please email buzzieqa.hamra@gmail.com so we can investigate and arrange an appropriate solution. This does not affect your statutory rights.

Returns and cancellations

Personalised products and items made to your specific requirements cannot be returned because of a change of mind.

For standard, non-personalised products, you have 14 days from delivery to notify us that you wish to cancel your purchase. To arrange a return, email buzzieqa.hamra@gmail.com.

For eligible change-of-mind returns, please send the items back within 14 days of notifying us. You are responsible for return postage. Please package the items carefully. Handling beyond what is needed to inspect them may result in a deduction for any loss in value.

If you cancel your whole order, we will refund the purchase price and the cost of our least expensive standard delivery option within 14 days of your cancellation, using your original payment method. We may withhold the refund until we receive the returned items or evidence that you have sent them back, whichever comes first.

Damaged or faulty items

Each item is carefully inspected and packaged before delivery.

If your item arrives damaged, is faulty or is not as described, please email buzzieqa.hamra@gmail.com as soon as possible with your order details and, where possible, photographs of the item and packaging.

We will assess the issue and arrange an appropriate remedy in accordance with your statutory rights. We cover any necessary return costs for these items, including personalised products.

Contact

For questions about delivery, returns or your order, email buzzieqa.hamra@gmail.com.

This policy does not affect your statutory rights.